Return & Refund Policy

Effective Date: July 30, 2026

At ToollyRidee, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may return eligible items within 30 days of receiving your order, provided that:

• The item is unused, unworn, and in its original condition.

• The item is returned in its original packaging with all accessories, manuals, and tags (if applicable).

• You provide proof of purchase (order confirmation or receipt).

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Custom-made or personalized products.

• Gift cards.

• Downloadable digital products.

• Clearance or final sale items (if clearly marked at the time of purchase).

• Items that have been used, installed, or altered after delivery.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Email: truckaddition@gmail.com

Please include:

• Your order number.

• A description of the issue.

• Clear photos of the product and packaging.

We will review your request and arrange a replacement, exchange, or full refund where appropriate.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

• Refunds will be issued to your original payment method.

• Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error or the item is defective.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

• We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.

Exchanges

We only replace items if they are defective, damaged, or the wrong product was shipped. To request an exchange, contact us before returning your item.

Order Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled and must instead follow the return process described above.

Contact Us

If you have any questions about this Return & Refund Policy or wish to initiate a return, please contact us:

ToollyRidee
Email: truckaddition@gmail.com

Business Address:
76 Harley Street
London, W1G 7HH
United Kingdom