Shipping Policy

Effective Date: July 30, 2026

At ToollyRidee, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing

• Orders are processed within 1–3 business days after payment has been successfully received.

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Destinations

We currently ship to customers in the United Kingdom and selected international destinations.

If your country is not available during checkout, please contact us before placing your order.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated during checkout based on:

• Delivery destination

• Package size and weight

• Selected shipping method

Any applicable shipping charges will be displayed before payment is completed.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information (where available).

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated during checkout.

Delivery Delays

Delivery may occasionally be delayed due to circumstances beyond our control, including:

• Severe weather

• Customs inspections

• Carrier delays

• Public holidays

• Natural disasters or other unforeseen events

We appreciate your patience if such delays occur.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your order.

ToollyRidee is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us immediately. We will make every reasonable effort to update your address before your order is shipped.

Lost or Damaged Shipments

If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date or receipt of the package.

Email: truckaddition@gmail.com

Please include:

• Your order number

• A description of the issue

• Photographs of any damaged items and packaging (if applicable)

We will investigate the issue with the shipping carrier and work toward an appropriate resolution, which may include a replacement or refund where applicable.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

ToollyRidee

Email: truckaddition@gmail.com

Business Address:

76 Harley Street
London, W1G 7HH
United Kingdom